Return & Exchange

At KIKANI INC, we strive to ensure our customers are completely satisfied with their purchases. Our return and exchange policy is designed to be fair, transparent, and hassle-free. Please review our policy in detail below.

Eligibility for Returns and Exchanges

• Product Condition:
  • Items must be unused, unwashed, and in the same condition as received.
  • All original tags must be attached to the product.
  • Products showing signs of wear or alteration will not be accepted.
• Return Window: Returns must be initiated within 14 days from the date of delivery.

How to Initiate a Return or Exchange

1. Online Portal:
   • Log into your account on our website (kikani.us).
   • Navigate to the 'Order History' section and select the item(s) you wish to return or exchange.
   • Follow the prompts to complete the return request.
2. Email:
   • Send an email to our customer service team at support@kikaniinc.com.
   • Include your order number, the item(s) you wish to return, and the reason for the return.
   • Our team will respond with further instructions and a return authorization.

Return Process

• Packaging:
  • Ensure the product is securely packed to prevent damage during transit.
  • Include all original packaging, tags, and accessories.
• Shipping:
  • Use a reliable shipping service with tracking to send the item(s) back to us.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• Inspection:
  • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
  • You will receive a confirmation email once the inspection is complete.

Refunds

Refunds will be processed within 7 days of receiving and inspecting the returned item(s). Refunds will be issued to the original method of payment. You will receive a notification email once the refund has been processed.

Exchanges

If you wish to exchange an item, please follow the same steps as initiating a return. Specify the item you wish to receive in exchange. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

Non-Returnable Items

Due to hygiene reasons, certain items such as undergarments and swimwear are not eligible for returns or exchanges. Sale items are final sale and cannot be returned or exchanged.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via our website portal or email at support@kikaniinc.com. Provide detailed information about the defect and include photos if possible. We will arrange for a replacement or refund as quickly as possible.

Contact Us

For any questions or concerns regarding our return and exchange policy, please contact our customer service team:

• Email: support@kikaniinc.com

Thank you for shopping with KIKANI INC. We value your business and aim to provide the best customer service experience.